Conflict Resolution

This was an interesting lesson.  I liked how we learned about several different aspects of conflict resolution and did a couple of activities related to the topic.  The union agreement activity was very interesting, as were the other two activities about conflict.  These lessons taught me the importance of being honest and upfront when a conflict arises.

Motivation

Motivation always has seemed pretty straightforward to me.  I expected this class to cover topics and subjects that I already understood. However, I was surprised to learn about how my expectations about motivation were not always correct.  I was fascinated by the video and results of the surveys regarding motivation. I can apply this to my practice before I am in leadership by using these techniques to motivate my patients and coworkers.  I can also submit suggestions to my managers about motivation. Finally, as a manager or leader, I can use this information to help motivate my employees and have a more effective workforce.