Quality

I expected this class to be boring.  I know that quality is important but I feel like I always hear the same buzzwords and information about quality control.  This class was more informative than other lectures I have heard about quality.  I liked the example of the marbles and the funnel.  I have seen many instances in my workplace where the solutions to the supposed problems actually cause more harm and more problems than the original issue.  It's interesting to think about the many causes and effects of processes and how complicated their interactions are.  I feel like I have learned about how to think about the processes and recognize when issues need to be addressed and when you should leave them alone.  I also liked the M&M activity that helped us look at quality and what actually matters.